WeekPragueR: Legal Documents

Terms of Service

These Terms of Service ("Terms") form a binding legal agreement between you and [Your Company Name] ("Company," "we," "us," or "our"), a company organized under the laws of the Czech Republic with its principal place of business at [Company Address]. The Terms govern your access to and use of the WeekPragueR platform (the "Platform" or "App"), including our websites, mobile apps, and other offerings (collectively, the "Platform"). 
The Platform connects Owners/ property managers (suppliers) (who list spaces) with Renters (who book spaces) for weekend-only rentals of empty office spaces in Prague, Czechia (Friday 18:00 to Sunday 20:00), along with related services such as Cleaning and administration.
By accessing or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, Payments Terms of Service, Cancellation Policy, Service Fees Policy, Taxes Policy, Reviews Policy, Content Policy, Non-discrimination Policy, and any other policies or standards posted on the Platform or incorporated by reference (collectively, the "Additional Policies"). If you do not agree, you may not access or use the Platform.
If you are using the Platform on behalf of a business or entity, you represent that you have authority to bind that entity to these Terms, and "you" will refer to that entity. The Platform is not intended for users under 18 years old. If you are under 18, you may not use the Platform.
We do not own, control, offer, or manage any Listings or Services. We are not a party to the contracts concluded directly between Owners and Renters, nor are we a real estate broker, agent, or insurer. We are not acting under any kind of authority of any Owner or Renter. Our role is limited to facilitating the availability of the Platform.

These Terms are divided into Renter Terms, Owner Terms, Cleaner Terms, Admin Terms, and General Terms.

Renter Terms
1. Searching and Booking on the Platform
1.1 Searching. You can search for Listings by using criteria like location (Prague districts), dates (weekend-only), capacity, price, and amenities. Results are based on their relevance to your search and other criteria, including price, availability, reviews, customer service and cancellation history, popularity, previous bookings and saved Listings, requirements from Renters (e.g., minimum or maximum slots), and more.
1.2 Booking. When you book a Listing, you are agreeing to pay all charges for your booking including the Listing price, applicable fees like our service fees, offline fees, taxes, and any other items identified during checkout (collectively, "Total Price"). You are also agreeing that we may charge and pay our Payment Service Provider a fee, which may include a markup on actual costs. When you receive the booking confirmation, a contract is formed directly between you and the Owner. In addition to these Terms, you will be subject to, and responsible for complying with, all terms of the reservation, including without limitation, the cancellation policy and any other rules, standards, policies, or requirements identified in the Listing or during checkout that apply to the reservation. It is your responsibility to read and understand these rules, standards, policies, and requirements prior to booking a Listing. Bookings are restricted to weekends only (Friday 18:00 to Sunday 20:00), with mandatory add-ons for insurance (50% of total price).
1.3 Reservations for Listings. A reservation is a limited license granted to you by the Owner to enter, occupy, and use the space for the duration of your stay, during which time the Owner (only where and to the extent permitted by applicable law) retains the right to re-enter the space, in accordance with your agreement with the Owner. You agree to leave the space no later than the checkout time that the Owner specifies in the Listing or such time as mutually agreed upon between you and the Owner. If you stay past the agreed upon checkout time without the Owner's consent ("Overstay"), you no longer have a license to stay in the space and the Owner is entitled to make you leave in a manner consistent with applicable law. In addition, you agree to pay, if requested by the Owner, for each hour period (or any portion thereof) that you Overstay, an additional fee of up to two (2) times the average hourly Listing price originally paid by you to cover the inconvenience suffered by the Owner, plus all applicable service fees, taxes, and any legal expenses incurred by the Owner to make you leave (collectively, "Overstay Fees"). Overstay Fees for late checkouts under these Terms may be processed from your Payment Method. 
Temporary access codes are provided via integrations like Salto KS.

1.4 Cancellations and Modifications. If you cancel a reservation or decide not to participate, any refund will depend upon the cancellation policy that applies to that reservation. See our Cancellation Policy for details.- drugs/illegal /animals
2. Your Responsibilities
You are responsible for your own acts and omissions and are also responsible for the acts and omissions of anyone you invite to join or provide access to the Listing or space. For example, this means:
(i)	you are responsible for leaving a space (and related personal property) in the condition it was in when you arrived, and
(ii)	  you must act with integrity, treat others with respect, and comply with applicable laws at all times. If you are booking for an additional Renter who is a minor or if you bring a minor to a space, you must be legally authorized to act on behalf of the minor and you are solely responsible for the supervision of that minor.

Owner Terms
 3. Owners/ property managers (suppliers) on the Platform
3.1 Owner. As an Owner, the Platform offers you the opportunity to share your space and earn money by connecting with Renters on the Platform. It’s easy to create a Listing and you are in control of how you own—set your price, availability (weekend-only), and rules for each Listing.
3.2 Contracting with Renters. When you accept a booking request, or receive a booking confirmation through the Platform, you are entering into a contract directly with the Renter, and are responsible for delivering your Service under the terms and at the price specified in your Listing. You are also agreeing to pay applicable fees like our service fee (and applicable taxes) for each booking. Links to the terms that apply to your relationship with us are provided throughout these Terms.
3.3 Independence of Owners. Your relationship with us is that of an independent individual or entity and not an employee, agent, joint ventures, or partner of ours, except that our Payments acts as a payment collection agent as described in the Payments Terms of Service. You act exclusively on your own behalf and for your own benefit and not on behalf of or for the benefit of us. We do not, and shall not be deemed to, direct or control you generally or in your performance under these Terms specifically, including in connection with your provision of the Services. To promote the Platform and to increase the exposure of Listings to potential Renters, Listings and other Content may be displayed on other websites, in applications, within emails, and in online and offline advertisements in accordance with the Privacy Policy.
4. Managing Your Listing
4.1 Creating and Managing Your Listing. The Platform provides tools that make it easy for you to set up and manage a Listing. Your Listing must include complete and accurate information about your Service, your price,  and any rules or requirements that apply to your Renters or Listing. You are responsible for keeping your Listing information (including calendar availability) and content (like photos) up-to-date and accurate at all times. We recommend that you obtain appropriate insurance for your Services and carefully review policy terms, conditions, and exclusions that apply. You may only maintain one Listing per space, but may have multiple Listings if you have multiple distinct spaces. Any offer of a Service is subject to the cancellation policy you set for your Listing.
4.2 Know Your Legal Obligations. You are responsible for understanding and complying with any laws, rules, regulations, and contracts with third parties that apply to your Listing or Services. For example: Some landlords and leases, or homeowner and condominium association rules, restrict or prohibit subletting, short-term rentals and/or longer-term stays. Some cities have zoning or other laws that restrict the short-term rental of commercial properties. Some jurisdictions require Owners to register or obtain permits before providing certain Services (such as short-term rentals, longer-term stays, guided tours, or other experiences). Some jurisdictions have laws that create tenancy rights for Renters and additional obligations for Owners. For example, some places have landlord-tenant, rent control, and eviction laws that may apply to longer stays. Check your local rules to learn what rules apply to the Services you plan to offer. Information we provide regarding legal requirements is for informational purposes only and you should independently confirm your obligations. You are responsible for handling and using personal data of Renters and others in compliance with applicable privacy laws and these Terms, including our Owner Privacy Standards. If you have questions about how local laws apply you should always seek legal advice.
4.3 Search Results. The ranking of Listings in search results on the Platform depends on a variety of factors, including these main parameters:
- Renter search parameters (e.g., number of Renters, timing and duration of the booking, price range),
- Listing characteristics (e.g., price, calendar availability, number and quality of images, reviews, type of Service, status, age of the Listing, average popularity),
- Renter booking experience (e.g., customer service and cancellation history of the Owner, ease of booking),
- Owner requirements (e.g., minimum or maximum slots, booking cut-off time), and
- Renter preferences (e.g., previous bookings, saved Listings, location where Renter is searching from).
Search results may appear different on our mobile application than they appear on our website. We may experiment with our algorithms, including search and recommendation algorithms, to improve the experience of finding relevant Listings.
4.4 Your Responsibilities. You are responsible and liable for your own acts and omissions and are also responsible for the acts and omissions of anyone you allow to participate in providing your Services. For example, this means:
 (i) you are responsible for ensuring a Renter meets any age or other requirements you have, and
 (ii) you are responsible for identifying and obtaining any required licenses, permits, or registrations prior to providing your Services (including Services and Experiences). If you choose to host as a team, company, or other organization, the entity and each individual who participates in providing Services is responsible and liable as an Owner under these Terms. If you provide Services with a co-Owner, or accept bookings for Listings owned or managed by others, each such person or entity will be jointly and severally responsible and liable as an Owner under these Terms.
4.5 Owning with a Team or Organization. If you work with a co-Owner or own as part of a team, business, or other organization, the entity and each individual who participates in providing Services, is responsible and liable as an Owner under these Terms. If you accept terms or enter into contracts, you represent and warrant that you are authorized to enter into contracts for and bind your team, business or other organization, and that each entity you use is in good standing under the laws of the place where it is established. If you perform other functions, you represent and warrant that you are authorized to perform those functions. If you instruct us to transfer a portion of your payout to a co-Owner or other Owners, or to send payments to someone else, you must be authorized to do so, and are responsible and liable for the payment amounts and accuracy of any payout information you provide. For Cleaners, this includes authorization to receive payments for mandatory cleaning add-ons.
4.6 Your Assumption of Risk. You acknowledge that owning carries inherent risks and agree that you assume the entire risk from activities you decide to conduct. You are responsible, at your sole cost and expense, for meeting any and all safety requirements, for obtaining any required licenses, permits, or approvals prior to Renters participating in your Service, and for providing legally required or otherwise appropriate notices to Renters. Except as permitted by law, you agree to release us, our affiliates, and their respective officers, directors, employees, agents, and contractors (collectively, the "Company Parties") from all liability related to or arising out of any of the foregoing.

Cleaner Terms
 5. Cleaning on the Platform
5.1 Cleaner. As a Cleaner, the Platform offers you the opportunity to provide mandatory cleaning services for booked spaces and earn money by connecting with Owners and Renters. Cleaners are selected by Owners or Platform based on ratings, availability, and other criteria displayed on the Platform.
5.2 Contracting with Owners. When you accept a cleaning job notification or are assigned a job through the Platform, you are entering into a contract directly with the Owner (and indirectly benefiting the Renter), and are responsible for delivering the cleaning service under the terms specified in the job details, including space details, duration, activity type, and any Owner-specific requirements. You are also agreeing to pay applicable fees like our service fee (and applicable taxes) for each job. The cleaning add-on is up to 15% of the rental price. Links to the terms that apply to your relationship with us are provided throughout these Terms.
5.3 Independence of Cleaners. Your relationship with us is that of an independent individual or entity and not an employee, agent, joint ventures, or partner of ours, except that our Payments acts as a payment collection agent as described in the Payments Terms of Service. You act exclusively on your own behalf and for your own benefit and not on behalf of or for the benefit of us. We do not, and shall not be deemed to, direct or control you generally or in your performance under these Terms specifically, including in connection with your provision of cleaning services. To promote the Platform and to increase exposure to potential jobs, your profile, ratings, and other Content may be displayed on the Platform or in advertisements in accordance with the Privacy Policy.
6. Managing Your Cleaning Services
6.1 Creating and Managing Your Profile. The Platform provides tools to set up and manage your Cleaner profile. Your profile must include complete and accurate information about your services, price offers (e.g., per m²), availability, and any rules or requirements. You are responsible for keeping your profile information up-to-date and accurate at all times. We recommend obtaining appropriate insurance for your services and reviewing policy terms.
6.2 Know Your Legal Obligations. You are responsible for understanding and complying with any laws, rules, regulations, and contracts with third parties that apply to your cleaning services. For example, you may need licenses for professional cleaning or compliance with health/safety standards in Czechia. Information we provide is for informational purposes only; confirm your obligations independently. Handle personal data in compliance with GDPR and these Terms.
6.3 Job Assignment and Notifications. Jobs are assigned based on ratings and Owner selection. You receive notifications with space details, duration, activity, and a 1-hour pre-termination reminder. You must confirm acceptance promptly.
6.4 Performing Services. For each job, you must:
- Arrive on time and perform professional cleaning to restore the space.
- Upload geo-tagged, time-stamped check-in (before) and check-out (after) photos via the App.
- Report any issues (e.g., damage) immediately to the Owner and Platform.
- Comply with Owner instructions and Platform standards.
6.5 Ratings and KPIs. Post-job, Owners rate you based on photos and condition. Ratings affect future job suggestions. Access KPIs (jobs completed, money earned) via your dashboard.
6.6 Your Responsibilities. You are responsible and liable for your acts/omissions and those of your team. Ensure compliance with safety, obtain licenses, and provide notices if required. If working as a team, all participants are jointly liable.
6.7 Your Assumption of Risk. Cleaning carries risks; you assume them. Meet safety requirements, obtain approvals, and release Company Parties from liability.
Admin Terms
7. Administering on the Platform
7.1 Admin. As an Admin, the Platform grants you elevated access to oversee and manage platform operations, ensuring smooth functioning for all users. This role is typically assigned to authorized personnel of the Company or designated partners.
7.2 Contracting and Authority. When you access Admin features, you are acting on behalf of the Company or with its authorization. You agree to use Admin privileges solely for legitimate platform oversight and not for personal gain or unauthorized purposes. You are bound by these Terms and any additional Admin-specific agreements.

7.3 Independence of Admins. If you are an external Admin, your relationship with us is independent unless otherwise specified. You act under our delegation but must comply with all Terms. We may revoke Admin access at any time.

8. Managing Your Admin Activities
8.1 Creating and Managing Admin Access. Admins must use secure credentials and 2FA. You are responsible for all actions taken under your Admin account.
8.2 Know Your Legal Obligations. Comply with GDPR, Czech laws, and platform policies when handling user data, disputes, or operations. Access data only as necessary for oversight.
8.3 Oversight Responsibilities. Admins may monitor listings, bookings, payments, ratings, and user compliance; resolve disputes; approve/reject content; and perform maintenance.
8.4 Confidentiality and Data Handling. Treat all accessed data confidentially. Do not disclose or misuse user information. Comply with Privacy Policy.
8.5 Your Responsibilities. You are responsible and liable for misuse of Admin privileges. Report issues immediately. If managing as a team, all are jointly liable.
8.6 Your Assumption of Risk. Admin activities may involve sensitive data; you assume risks and release Company Parties from liability for authorized use.
8.7 Admin Dispute Resolution. As an Admin, you may be involved in resolving disputes between users (e.g., Owners, Renters, Cleaners) through the Platform's Resolution Centre. You agree to handle disputes fairly, in accordance with the Resolving Complaints and Damage Reports section (Section 15), Additional Policies, and applicable laws. This includes reviewing evidence, facilitating communication, and making determinations on refunds, penalties, or account actions. You must act impartially, document decisions, and cooperate with legal requests. If a dispute involves your actions as Admin, it will be escalated to senior Company personnel or external resolution as per Governing Law and Jurisdiction (Section 22). You release Company Parties from liability for good-faith dispute resolutions.




 General Terms

9. Reviews
After each Service, Renters and Owners will have an opportunity to review each other. Your Review must be accurate and may not contain any discriminatory, offensive, defamatory, or other language that violates our Content Policy or Reviews Policy. Reviews are not verified by us for accuracy and may be incorrect or misleading. Owners may also review Cleaners, and Renters may review the Platform.

10. Content
Parts of the Platform enable you to provide feedback, text, photos, audio, video, information, and other content (collectively, "Content"). By providing Content, in whatever form and through whatever means, you grant us a non-exclusive, worldwide, royalty-free, irrevocable, perpetual, sub-licensable and transferable license to copy, modify, prepare derivative works of, distribute, publicly perform, and publicly display your Content through all media for any purpose, including to provide and promote the Platform or your Services. We may access, preserve, and disclose your Content and related information if required to do so by law or if in good faith we believe that such access, preservation or disclosure is reasonably necessary to: 
(i)	comply with legal process;
(ii)	 enforce these Terms; 
(iii)	 respond to claims that any Content violates the rights of third parties;
(iv)	 respond to your requests for customer service; or
(v)	 protect the rights, property or personal safety of us, our users and the public. 
You may not provide Content that infringes copyrights or trademarks. You are solely responsible for all Content that you provide. You represent and warrant that: 
(i)	you own or otherwise control all of the rights to the Content that you provide;
(ii)	you consent to the use of your likeness if it appears in your Content; 
(iii)	the Content you provide is accurate; and 
(iv)	use of the Content you supply does not violate these Terms or applicable laws. Content may be protected by copyright. You and we must abide by copyright laws. You may not copy, upload, download, or share Content unless you have the right to do so.
 We may translate all or any part of your Listing into other languages using machine translation or other technologies for display on the Platform, and you authorize us to do so.
11. Fees
We may charge fees (and applicable Taxes) to Owners and Renters for the right to use the Platform. Any applicable fees are disclosed to you before you send a booking request or are charged. More information on fees can be found on our Service Fees page. We reserve the right to change the fees at any time, and will provide Members notice of fee changes before they become effective. Fee changes will not affect bookings made prior to the effective date of the fee change. If you disagree with a fee change you may terminate this agreement at any time pursuant to Section 13.2. We charge a 25% commission from Renters.

12. Platform Rules
12.1 You must follow these rules and must not help or induce others to break or circumvent these rules.
  -  Act with integrity and treat others with respect
  - Do not lie, misrepresent something or someone, or pretend to be someone else.
  - Be polite and respectful when you communicate or interact with others.
  - Follow our Non-discrimination Policy and do not discriminate against or harass others.
 - Do not scrape, hack, reverse engineer, compromise or impair the Platform
  - Do not use bots, crawlers, scrapers, or other automated means to access or collect data or other content from or otherwise interact with the Platform.
  - Do not hack, avoid, remove, impair, or otherwise attempt to circumvent any security or technological measure used to protect the Platform or Content.
  - Do not decipher, decompile, disassemble, or reverse engineer any of the software or hardware used to provide the Platform.
  - Do not take any action that could damage or adversely affect the performance or proper functioning of the Platform.
 - Only use the Platform as authorized by these Terms or another agreement with us
 - You may only use another Member’s personal information as necessary to facilitate a transaction using the Platform as authorized by these Terms.
  - Do not use the Platform, our messaging tools, or Members’ personal information to send commercial messages without the recipient’s express consent.
  - You may use Content made available through the Platform solely as necessary to enable your use of the Platform as a Renter or Owner.
  - Do not use Content unless you have first obtained the permission of its owner, or are otherwise authorized by law to do so.
  - Do not request, make, or accept a booking or any payment outside of the Platform to avoid paying fees, taxes or for any other reason. See our Off-Platform Policy for details.
  - Do not require or encourage Renters to open an account, leave a review, complete a survey, or otherwise interact, with a third-party website, application or service before, during or after a reservation, unless authorized by us.
  - Do not engage in any practices that are intended to manipulate our search algorithm.
  - Do not book Services unless you are actually using the Services.
  - Do not use, copy, display, mirror or frame the Platform, any Content, any branding, or any page layout or design without our consent.
- Honor your legal obligations
  - Understand and follow the laws that apply to you, including privacy, data protection, and export laws.
  - If you provide us with someone else’s personal information, you: (i) must do so in compliance with applicable law, (ii) must be authorized to do so, and (iii) authorize us to process that information under our Privacy Policy.
  - Read and follow our Terms, Additional Policies, Standards, and Policies.
  - Do not use the name, logo, branding, or trademarks of us or others without permission.
  - Do not use or register any domain name, social media handle, trade name, trademark, branding, logo, or business name similar or identical to any of ours.
  - Do not copy, store, or transmit Content except as necessary to use the Platform as permitted by these Terms.
  - If you are an Owner do not use any unsolicited or unauthorized advertising, promotional material, or any other forms of solicitation in your Listing or otherwise.
  - Do not organize or facilitate unauthorized parties or events. You are responsible and liable for any party or event during your reservation that violates our rules for parties and events, as incorporated by reference into these Terms.

12.2 Reporting Violations. If you believe that a Member, Listing or Content poses an imminent risk of harm to a person or property, you should immediately contact local authorities before contacting us. In addition, if you believe that a Member, Listing or Content has violated our Standards, you should report your concerns to us. If you reported an issue to local authorities, we may request a copy of that report. Except as required by law, you agree that we are not obligated to take action in response to any report.

12.3 Copyright Notifications. If you believe that Content on the Platform infringes copyrights, please notify us in accordance with our Copyright Policy.

13. Termination, Suspension, and Other Measures
13.1 Term. The agreement between you and us reflected by these Terms is effective when you access the Platform (for example to create an account) and remains in effect unless either party terminates it in accordance with these Terms.

13.2 Termination. You may terminate this agreement at any time by sending us an email or by deleting your account. We may terminate this agreement and your account for any reason by giving you 30 days’ notice via email or using any other contact information you have provided for your account. We may also terminate this agreement immediately and without notice and stop providing access to the Platform if you breach these Terms, you violate our Additional Policies, or you violate applicable laws, or if such action is necessary to protect the safety of or prevent damage to other Members, third parties, or us.

13.3 Member Violations. If (i) you breach these Terms or our Additional Policies, (ii) you violate applicable laws, regulations, or third-party rights, or (iii) such action is necessary to protect the safety of or prevent damage to other Members, third parties, or us, we may:
- Cancel your pending or accepted bookings.
- Limit your access to or use of the Platform.
- Temporarily or in case of severe or repeated offenses permanently suspend your account.
- For minor violations or where otherwise appropriate as we determine at our discretion, you may be given notice of any proposed measure by us and an opportunity to resolve the issue to our reasonable satisfaction.

13.4 Legal Mandates. We may take any action we determine to be reasonably necessary to comply with applicable law, or the order or request of a court, law enforcement, or other administrative agency or governmental body.

13.5 Effect of Termination. If you are an Owner and terminate your account, any confirmed booking(s) will be automatically cancelled and your Renters will receive a full refund. If you terminate your account as a Renter, any confirmed booking(s) will be automatically cancelled and any refund will depend upon the terms of the reservation’s cancellation policy. When this agreement has been terminated, you are not entitled to a restoration of your account or any of your Content. If your access to or use of the Platform has been limited, or your account has been suspended, or this agreement has been terminated by us, you may not register a new account or access or use the Platform through an account of a different Member.

14. Modification of these Terms
When we propose changes to these Terms, we will post the revised Terms on the Platform and update the "Last Updated" date at the top. We will provide you with notice of the proposed changes by email at least thirty (30) days before the date they become effective. If the proposed changes include material changes that affect your rights or obligations (e.g. changes to applicable Payment Terms), we will provide you with notice of at least thirty (30) days. By continuing to access or use the Platform after the posted effective date or, where applicable, by not terminating the agreement as provided above, you are confirming that you have read and understood, and agree to be bound by, the modified Terms.

15. Resolving Complaints and Damage Reports
If a Renter or Owner provides valid evidence that you, your guest(s), or your pet(s) damaged the complaining party’s real or personal property, or real or personal property the complaining party is responsible for ("Damage Report"), the complaining party can notify us and seek compensation through the Resolution Center. You will be notified of the Damage Report and given an opportunity to respond. If you agree to pay, or we determine in our sole discretion that you are responsible for the Damage Report, we via our Payments can collect any such amounts from you and/or against any security deposits in accordance with the Payments Terms of Service. You agree that we may seek to recover from you under any insurance policies you maintain and that we may also pursue against you any remedies we may have available under applicable law, including referral of the matter to a collections agency, and/or pursuit of civil claims. You agree to cooperate in good faith, provide any information we request, execute documents, and take further reasonable action as requested by us in connection with Damage Reports, Member complaints, claims under insurance policies, or other claims related to your provision or use of Services.

16. Our Role
We offer a platform that enables Members to publish, offer, search for, and book Services. While we work hard to ensure our Members have great experiences using the Platform, we do not and cannot control the conduct of Renters, Owners and Cleaning personal/company. You acknowledge that we have the right, but do not have any obligation, to monitor the use of the Platform and verify information provided by our Members. For example, we may review, disable access to, remove, or edit Content to: (i) operate, secure and improve the Platform (including for fraud prevention, risk assessment, investigation and customer support purposes); (ii) ensure Members’ compliance with these Terms; (iii) comply with applicable law or the order or requirement of a court, law enforcement or other administrative agency or governmental body; (iv) address Content that we determine is harmful or objectionable; (v) take actions set out in these Terms; and (vi) maintain and enforce any quality or eligibility criteria, including after Member disputes. Members acknowledge and agree that we administer our Policies (such as our Reviews Policy) and Standards (such as basic requirements for Owners), including decisions about whether and how to apply them to a particular situation, at its sole discretion. Members agree to cooperate with and assist us in good faith, and to provide us with such information and take such actions as may be reasonably requested with respect to any investigation undertaken by us regarding the use or abuse of the Platform. We are not acting as an agent for any Member except for where our Payments acts as a payment collection agent as provided in the Payments Terms of Service.

17. Accounts
You must register an account to access and use many features of the Platform. Registration is only permitted for legal entities, partnerships and natural persons who are 18 years old or older. You represent and warrant that you are not a person or entity barred from using the Platform under the laws of the Czech Republic, your place of residence, or any other applicable jurisdiction. You must provide accurate, current, and complete information during registration and keep your account information up-to-date. You may not register more than one account or transfer your account to someone else. You are responsible for maintaining the confidentiality and security of your account credentials and may not disclose your credentials to any third party. You must immediately notify us if you know or have any reason to suspect that your credentials have been lost, stolen, misappropriated, or otherwise compromised, or in case of any actual or suspected unauthorized use of your account. You are liable for any and all activities conducted through your account, unless such activities are not authorized by you and you are not otherwise negligent (such as failing to report the unauthorized use or loss of your credentials). We may require you to provide additional information and documents at the request of any competent authority or in case of application of any applicable law or regulation, including laws related to anti-laundering (legalization) of incomes obtained by criminal means, or for counteracting financing of terrorism. We may also require you to provide additional information and documents in cases where we have reasons to believe that: (i) your account is being used for unauthorized or fraudulent activity; (ii) any transactions effected via your account were made in breach of these Terms; or (iii) you otherwise infringe upon these Terms. Roles include Owner, Renter, Cleaner, or Admin, each with specific permissions as described in the Introduction.

18. Disclaimer
We do not endorse or warrant the existence, conduct, performance, safety, quality, legality or suitability of any Renter, Owner, Cleaner, Listing space or third party and we do not warrant that verification, identity or background checks conducted on Listings or Members (if any) will identify past misconduct or prevent future misconduct. Any references to a Member being "verified" (or similar language) indicate only that the Member or Listing or we have completed a relevant verification or identification process and nothing else. We are not responsible for outages or disruptions of the internet and telecommunications infrastructure which are beyond our control and can lead to interruptions in the availability of the Platform. We may, temporarily and under consideration of the Members’ legitimate interests (e.g. by providing prior notice), restrict the availability of the Platform or certain features thereof, if this is necessary in view of capacity limits, the security or integrity of our servers, or to carry out maintenance measures that ensure the proper or improved functioning of the Platform.

19. Liability
We are liable under statutory provisions for intent and gross negligence by us, our legal representatives, directors, or other vicarious agents. The same applies to the assumption of guarantees or any other strict liability, or in case of a culpable injury to life, limb, or health. We are liable for any negligent breaches of essential contractual obligations by us, our legal representatives, directors, or other vicarious agents; such liability is limited to the typically occurring foreseeable damages. Essential contractual obligations are such duties of ours in whose proper fulfilment you regularly trust and must trust for the proper execution of the contract. Any additional liability is excluded.

20. Indemnification
To the maximum extent permitted by applicable law, you agree to release, defend (at our option), indemnify, and hold the Company Parties harmless from and against all claims, liabilities, expenses, damages, losses, costs and expenses, including reasonable legal and accounting fees, arising out of or in any way connected with (i) your breach of these Terms (including any supplemental or additional terms that apply to a product or feature) or our Additional Policies or Standards, (ii) your improper use of the Platform, (iii) your interaction with any Member, participation in a Service or space, including without limitation any injuries, losses or damages (whether compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with or as a result of such interaction, participation or use, (iv) your failure, or our failure at your direction, to accurately report, collect or remit Taxes, or (v) your breach of any laws, regulations or third party rights such as intellectual property or privacy rights.

21. Miscellaneous
21.1 Interpreting these Terms. Except as they may be supplemented by additional terms, conditions, policies, guidelines, standards, and in-product disclosures, these Terms (including those items incorporated by reference) constitute the entire agreement between us and you pertaining to your access to or use of the Platform and supersede any and all prior oral or written understandings or agreements between us and you. These Terms do not and are not intended to confer any rights or remedies upon any person other than the parties to these Terms. If any provision of these Terms is held to be invalid or unenforceable, such provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms will remain in full force and effect. Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

21.2 No Waiver. Our failure to act with respect to a breach of these Terms by you or others does not constitute a waiver and will not limit our rights with respect to such breach or any subsequent breaches.
21.3 Assignment. These Terms are personal to you and you may not assign, transfer, or delegate your account or any rights or obligations under these Terms without our prior written consent, and any attempted assignment or transfer without such consent will be void. We may freely assign or transfer these Terms or our rights and obligations under these Terms, in whole or in part, without your consent.
21.4 Notices. Unless specified otherwise, any notices or other communications permitted or required under these Terms will be provided electronically and given by us via email, Platform notification, messaging service (including SMS), or any other contact method you enable (including via your phone number).
21.5 Third-Party Services. The Platform may contain links to third-party websites, applications, services or resources (“Third-Party Services”) that are subject to different terms and privacy practices. We are not responsible or liable for any aspect of such Third-Party Services and links to such Third-Party Services are not an endorsement. For example, integrations with Stripe, Google Maps, Salto KS, AWS, and Firebase are Third-Party Services.
21.6 Google Terms. Some translations on the Platform are powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties for merchantability, fitness for a particular purpose and non-infringement. Some areas of the Platform implement Google Maps/Earth mapping services, including Google Maps API(s). Your use of Google Maps/Earth is subject to the Google Maps/Google Earth Additional Terms of Service.
21.7 Apple Terms. If you access or download our application from the Apple App Store, you agree to Apple’s Licensed Application End User License Agreement.
21.8 Platform Content. The Platform, Listings, and Content made available through the Platform may be protected by copyright, trademark, and/or other laws of the Czech Republic and other countries. You acknowledge that all intellectual property rights for that Content are the exclusive property of us and/or our licensors and agree that you will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices. You may not use, copy, adapt, modify, prepare derivative works of, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit any Content accessed through the Platform except to the extent you are the legal owner of that Content or as expressly permitted in these Terms. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to (i) download and use the Application on your personal device(s); and (ii) access and view the Content made available on or through the Platform and accessible to you, solely for your personal and non-commercial use.
21.9 Force Majeure. We shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including, but not limited to, acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, epidemics or disease, strikes or shortages of transportation facilities, fuel, energy, labour or materials.
21.10 Emails and SMS. You will receive administrative communications from us using the email address or other contact information you provide for your account. Enrolment in additional email subscription programs will not affect the frequency of these administrative emails, though you should expect to receive additional emails specific to the program(s) to which you have subscribed. You may also receive promotional emails from us. No fee is charged for these promotional emails, but third-party data rates could apply. You can control whether you receive promotional emails using the notification preferences in your account settings. Please note that you will not be able to take advantage of certain promotions if you disable certain communication settings or do not have an account. Where available, you will receive SMS from us using the phone number you provide for your account, and third-party data rates could apply. You can control most SMS you receive from us by replying “STOP” to the SMS. For more information, see our Data Policy.
21.11 Contact Us. If you have any questions about these Terms please email us.

22. Governing Law and Jurisdiction
These Terms are governed by the laws of the Czech Republic without regard to its conflict of laws principles. If the laws of your country of residence or establishment mandate that contracts with consumers be governed by local law, then these Terms are governed by the laws of your country of residence or establishment. Any dispute arising from or in connection with these Terms, including any question regarding their existence, validity or termination, will be referred to and finally resolved by the competent courts of Prague, Czech Republic. However, if you are a consumer and resident of any European Union country, you will benefit from any mandatory provisions of, and legal rights available to you under, the laws of that country. Nothing in these Terms affects your rights as a consumer to rely on any such local law mandatory provisions and legal rights. You may also bring any dispute which may arise under or in connection with these Terms to the competent court of your country of habitual residence if this country of habitual residence is an EU Member State, which courts are (with the exclusion of any other court) competent to settle any such a dispute. We will bring any dispute which may arise under or in connection with these Terms to the competent court of your country of habitual residence if this is in an EU Member State or otherwise to a competent court of Prague.
As a consumer, if you are a resident of the European Union, you may be entitled to submit your complaint to an out-of-court dispute resolution entity. You can find information about such entities on the European Commission’s online dispute resolution platform here, as well as in our Help Canter. Neither party is required to participate in out-of-court dispute resolution.
23. Arbitration Clause
You and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, or to the use of the Platform or Services (collectively, "Disputes") will be settled by binding arbitration, except that each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights. Arbitration will be administered by the Czech Arbitration Court in Prague in accordance with its rules. The arbitration will be conducted in Prague, in English and Czech  by a single arbitrator appointed in accordance with the rules. The arbitrator's decision shall be final and binding, and judgment may be entered thereon in any court of competent jurisdiction. This arbitration clause does not apply to consumers where prohibited by law, and consumers may opt out within 30 days of accepting these Terms by sending notice to [support email]. Costs of arbitration will be borne as determined by the arbitrator, except where prohibited by law.

Cancellation Policy
This Cancellation Policy applies to all bookings made through the WeekPragueR Platform. Given the weekend-only nature of bookings (Friday 18:00 to Sunday 20:00), cancellation policies are designed to balance flexibility for Renters with protection for Owners. Owners may select one of the following cancellation policies for their Listings when creating or managing them. The selected policy will be clearly displayed on the Listing page and in the booking confirmation. All times are based on the local time of the Listing (Prague, Czechia). This policy may be overridden in cases of unforeseen large-scale events (e.g., declared public health emergencies, government travel restrictions, natural disasters) that prevent or legally prohibit the completion of the booking, allowing for full refunds or other remedies at our discretion.


Key Principles

Refunds Generally: Refunds include the Listing price, cleaning fees (unless the cancellation occurs after check-in), and other add-ons (e.g., insurance, unless non-refundable as specified). Service fees charged by the Platform (25% commission from Renters) are non-refundable in all cases, except under the Major Disruptive Events.
Owner Cancellations: Owners should not cancel without a valid reason (e.g., under the Major Disruptive Events or applicable law). If an Owner cancels, Renters receive a full refund, and the Owner may face penalties, including fees, account suspension, or blocked calendar dates.
Cleaners Cancellations: Owners should not cancel without a valid reason (e.g., under the Major Disruptive Events or applicable law). If an Cleaner cancels, under 24 hours may face penalties, including fees, account suspension, or blocked calendar dates.
Non-Refundable Option: Owners may offer a discounted non-refundable rate (e.g., 10% discount) for bookings where no refunds are provided, except under the Major Disruptive Events.
Modifications: Booking modifications (e.g., changing dates) are treated as cancellations if they reduce the booking value, subject to the applicable policy.
Major Disruptive Events: Covers events like epidemics (excluding endemic diseases), travel restrictions, military actions, utility outages, or natural disasters occurring after booking that impact the location. Eligible Renters or Owners can cancel without penalties; refunds or credits are provided. Contact support to claim, providing documentation if requested.

Cancellation Policy Types:
Owners can choose from the following policies for their Listings. All bookings are short-term (weekend-only), so long-term policies do not apply unless explicitly extended.
1.Flexible Policy
Renter Cancellations: Full refund (including Listing price) if cancelled at least 24 hours before check-in (Friday 18:00). If cancelled less than 24 hours before check-in, refund for any unused portions and Platform service fees are non-refundable.
Timeline: Cancel up to 24 hours before check-in for full refund.
Owner Payout: If late cancellation, Owner receives no payout only the Platform commission will be retained.
2.Moderate Policy
Renter Cancellations: Full refund if cancelled at least 5 days before check-in. If cancelled 2-5 days before, 50% refund of Listing price (25% for the Platform and 25% for Owner). If less than 2 days, no refund (60% Owner, 40% Platform).
Timeline: Full refund ≥5 days; 50% 2-5 days; no <2 days.
Owner Payout: For late cancellations, Owner receives payout for used portions.
3.Firm Policy
Renter Cancellations: Full refund if cancelled at least 7 days before check-in. 50% refund if cancelled 2-7 days before. No refund if less than 2 days.
Timeline: Full ≥7 days; 50% 2-7 days; no <2 days.
Owner Payout: Higher protection; receives full payout for late cancellations, no payout for Cleaning.
4.Super Strict Policy (Invitation-Only for High-Volume Owners)
Renter Cancellations: 50% refund if cancelled at least 7 days before check-in; no refund otherwise.
Timeline: 50% ≥7 days; no <7 days.
Owner Payout: Maximum protection.
Additional Notes
Cleaning and Insurance Add-Ons: Cleaning fees (up to 15% of rental price) are refunded in full only for full refund .
No-Shows: Treated as cancellations; no refund, Owner receives full payout.
Appeals and Disputes: Contact the Resolution Center within 48 hours of cancellation. Provide evidence for exceptions.
Changes: We may update this policy with 30 days' notice.




Service Fees Policy
This Service Fees Policy details the fees charged by WeekPragueR for using the Platform. Fees enable us to operate the Platform, provide 24/7 support, process payments, and facilitate connections between Owners, Renters, Cleaners, and Admins. All fees are disclosed during booking or listing creation and are non-refundable except as noted in the Cancellation Policy or under applicable law. Fees may vary based on booking details, location, or user type, and include applicable VAT or taxes under Czech law.
Fee Structure
We use a guest-paid commission model, inspired by platforms like Airbnb and Booking.com, where the primary fee is charged to Renters to keep Owner costs low and encourage listings.

Renter Service Fee (Commission)
Rate: 25% of the booking subtotal (Listing price plus any Owner-added fees, excluding cleaning, insurance, taxes, and Platform service fees).
Calculation: Applied to the base rental price. For example, on a CZK 2,000 Listing price, the service fee is CZK 500, making the subtotal CZK 2,500 before add-ons.
What It Covers: Platform operations, payment processing, customer support, marketing, and dispute resolution.
Variations: Reduced to 20% for repeat Renters or bookings over CZK 5,000. Non-refundable, even in cancellations (except full refunds under Major Disruptive Events).
When Charged: Added during checkout and collected at booking confirmation.

Owner Service Fee
Rate: 5% of the Listing price (deducted from Owner payout).
Calculation: On the base price before Renter fees. E.g., on CZK 2,000, Owner pays CZK 100.
What It Covers: Listing promotion, verification, and administrative support.
Variations: Waived for first 3 listings per Owner; 3% for high-volume Owners (10+ bookings/month).
When Charged: Deducted from payout after booking completion.

Cleaning Add-On Fee
Rate: Up to 15% of the rental price, mandatory for all bookings.
Calculation: Based on space size, activity type, and Owner requirements (e.g., per m²). Paid by Renter, portion (e.g., 80%) goes to Cleaner, remainder to Platform/Owner.
What It Covers: Mandatory post-booking cleaning to restore spaces.
Variations: Fixed minimum CZK 200; refundable per Cancellation Policy.
When Charged: Included in Total Price at checkout.

Insurance Add-On Fee
Rate: 50% of the Total Price (mandatory).
Calculation: Applied to full booking cost. E.g., on CZK 2,000 Listing + fees, insurance is half the total.
What It Covers: Coverage for damages, liability during rental.
Variations: Non-refundable after confirmation.
When Charged: Added at checkout.

Other Fees
Payment Processing Fee: 1-3% (depending on method, e.g., credit card), charged to Renter or deducted from payout.
Overstay Fees: Up to 2x hourly rate, plus service fees, for unauthorized extensions.
Cancellation Penalties for Owners: CZK 500-1,000 per invalid cancellation, deducted from future payouts.
Taxes: VAT (21% in Czechia) added where applicable; we handle remittance.


Invoicing and Payments

Billing: Fees invoiced monthly to Owners/Cleaners; Renters pay at booking via integrated providers (e.g., Stripe).
Payouts: Owners/Cleaners receive net amounts (after fees) within 3-5 business days post-checkout.
Changes: We may adjust fees with 30 days' notice; changes don't affect existing bookings.
Transparency: Full breakdown shown in app dashboard and emails.

For questions, contact support. This policy complies with GDPR and Czech consumer laws.